frequently asked questions
Welcome to the KnivesCollection FAQ page. We've compiled answers to some of the most common questions that our customers often ask. If you have a question that is not covered here, please don't hesitate to contact our customer support team at support@knivescollection.com. We're here to assist you.
1. What payment methods do you accept?
- We accept payments through Shopify Payments, which includes major credit cards, Apple Pay, Google Pay, and other popular payment methods.
2. Do you offer free shipping?
- Yes, we offer free worldwide shipping on all orders. There are no additional shipping charges.
3. How long does it take to process my order?
- Orders are typically processed within 1-2 business days from the date of purchase. During this time, we prepare and pack your items for shipping.
4. What is the estimated delivery time for my order?
- After processing, you can expect your items to arrive within an estimated 7-9 business days. Actual delivery times may vary based on factors like your location, customs procedures, and local postal services.
5. Are customs duties or taxes included in the price?
- Yes, all prices on our website are all-inclusive and include taxes. We use local currency for each country, making your shopping experience straightforward.
6. What is your return and refund policy?
- We have a 30-day return policy, and we also offer a 5-day refund policy for all knives. You can find detailed information in our Return and Refund Policy.
7. Do you cover customs duties or taxes for international orders?
- Yes, we take responsibility for all customs duties or taxes associated with your order, ensuring you won't encounter unexpected costs upon delivery.
8. How can I track my order?
- Once your order is dispatched, you'll receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
9. What should I do if I have a question or concern about my order?
If you have any questions or concerns, please don't hesitate to reach out to our customer support team at support@knivescollection.com. We're here to assist you.
We hope these answers help you. If you need further assistance or have additional questions, please don't hesitate to contact us. Your satisfaction is important to us.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 7-10 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.